CAREER PROFILE
IT professional with over 10 years of experience specializing in on-premises and cloud solutions, including Microsoft Azure and Active Directory. Proficient in hybrid cloud integration, third-party tool administration, and PowerShell automation. Committed to aligning technology with business goals to enhance team collaboration and optimize IT environments.
SKILLS
- Cloud Computing (Microsoft Azure and AWS Certified)
- Technical Support
- Monitoring & Troubleshooting
- Scripting and Automation
- Networking
- Active Directory
- Exchange Server
- Documentation and Process Improvement
EXPERIENCE
Systems Analyst 2 | BlueShore Financial
August 2021 – Present
- Manage and optimize critical Windows services, including Active Directory, Exchange, and Skype for Business, ensuring reliable and secure operations.
- Deliver remote and on-premises technical support, collaborating with end-users to resolve application and environment issues.
- Create custom scripts to enhance system efficiency, reduce manual intervention, and mitigate operator errors.
- Develop and maintain comprehensive documentation for resolution processes, end-user policies, and guidelines.
- Oversee the deployment and administration of third-party tools, ensuring seamless integration and addressing technical challenges.
Software Engineer | Avanade
June 2017 – July 2019
- Managed the deployment and configuration of Microsoft Office 365 applications, integrating them with Azure cloud solutions.
- Collaborated on business continuity and disaster recovery plans to minimize downtime during crises.
- Provided advanced technical support to IT teams for swift issue resolution and improved system performance.
- Developed documentation for resolution processes and end-user policies to foster improved knowledge sharing.
Systems Administrator | Dydyo Refrigerantes
April 2015 – May 2017
- Installed, configured, and maintained hardware and software systems, ensuring optimal performance.
- Delivered prompt technical support to IT teams, minimizing disruption and enhancing operational efficiency.
- Cultivated strong relationships with business units and management to align IT solutions with strategic objectives.
- Monitored Windows and Linux servers, proactively addressing potential issues to safeguard operations.
EDUCATION
Web and Mobile App Development and Design | Langara College
January 2020 – April 2021
System Analysis and Development | Universidade UNINTER
September 2016 – September 2018
CERTIFICATIONS
Microsoft Certified: Azure Administrator Associate
March 2024 - March 2025
AWS Certified Solutions Architect – Associate
September 2024 - September 2027
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